The position of Ombudsman will be appointed by the board. The Ombudsman is not a trustee,
and has no voting power on the Board of Trustees or on any committee.
The Ombudsman investigates complaints, reports findings to the Board
of Trustees and Association Manager, and mediates settlements among neighbors. The Ombudsman’s position is neutral
as to the Board of Trustees and the membership; the Ombudsman’s
obligation is to promote the best interests of Ponderosa Estates as
For example, the Ombudsman may agree to assist the Association Manager with a member who is in violation of zoning codes. Or, the
Ombudsman may agree to assist a member, or group of members, who do
not feel the Association Manager is being responsive to their needs. Or,
the Ombudsman may see some community need and initiate the action to
fill that need.
If there are written reports or newsletter articles about
the Ombudsman’s activities, member’s names are to be omitted.
The thrust of reports or articles is to keep the membership informed
of the scope of the position’s responsibilities and to promote
cooperation, good citizenship and volunteerism among members.
To contact the Ombudsman.